Customer Service Officer (M/F)

Vacancy details

General information

Organisation

About Vilmorin-Mikado

Vilmorin-Mikado is a Franco-Japanese seed producer that has specialized in developing, producing, and selling vegetable seeds for professionals since 1743. As a responsible partner in the vegetable food chain, Vilmorin-Mikado is committed to helping better nourish people everywhere. Our wide range of unique, original seeds is distributed on five continents in more than 100 countries. Vilmorin-Mikado has more than 1,000 employees and recorded sales of €218 million in 2020-2021, of which 15% was entirely devoted to research. World leader in carrots and witloof chicory, Vilmorin-Mikado is also a major player in salads, tomatoes, sweet peppers, kabocha squashes, daikon radishes and bunching onions. Nearly three centuries ago, Vilmorin-Mikado's founders began our Tree Seeds work, which actively contributes to rebuilding sustainable forests. www.vilmorinmikado.com

Vilmorin-Mikado is part of Limagrain, an agricultural cooperative and an international seed group owned by French farmers, Limagrain is driven by its purpose: cooperating for the progress of agriculture everywhere, for everyone. Focused on the genetic progress of plants, Limagrain breeds, produces and distributes field seeds, vegetable seeds and agri-food products www.limagrain.com - #Limagrain  

Reference

2023-8521  

Position description

Employment Type

Regular Full Time

Contractual hours

Full-time

Function

SALES & MARKETING - SALES

Main Goal

1. Engaged in export operations in the assigned area.
2. Interacting with customs clearing companies in the import business.
3. Actively participate in projects to improve business processes.

Job description

Export Operations: 


- Check forecast and input it into JDE system, check the quarantine conditions, necessary export documents, and availability of required certificatory documents after receiving an order from a customer.
- Share information for processing with Supply Chain, Operation(logistics), and Sales Department, and make adjustments so that shipment schedules can be organized in accordance with customer requests.
- Apply for export plant quarantine and various inspections, attend inspections, and obtain certificates.
- Arrange for shipment, customs clearance, export, prepare and send export documents, and notify the parties concerned.
- Manage confirmations and reminders of payment according to payment terms.

Import business:


- Receive import documents from the Production Department or related departments, and notify and send them to customs brokers.
- After import clearance is completed, information on the delivery schedule will be shared with related parties.

 

Project:


- Contribute to the achievement of the project by understanding the purpose of the project, grasping the current situation, proposing improvements, and presenting and solving problems together with domestic and overseas members.

Profile


- Prompt and accurate administrative abilities.
- Experience entering into ERP system.
- Ability to coordinate with related internal departments on customer requests.
- Experience in global projects.
- Basic knowledge of ERP and ability to understand services in order to improve operations.


- Trade practice experience.
- General knowledge of customs clearance, plant quarantine, and domestic and international regulations.
- Excel skills-functions and appetency for data-analysis.
- Basic knowledge of the vegetable cultivation cycle.

Company

VILMORIN-MIKADO

Position localization

Job location

Asia, Japan

Location

1-4-11 Ohnodai, Midori-ku - 2670056 Chiba City, Chiba Prefecture - JAPAN

Candidate criteria

Minimum level of experience required

10 years or more

Languages

  • English (4 - Fluent)
  • Japanese (3 - Professional)

Requester

Position start date

01/07/2023